AliExpress: We had to close this order due to account security concerns. What to do?

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See What To Do When Your Order Has Completed Security Reasons After Trying To Shop On AliExpress

Imagem de AliExpress: We had to close this order due to account security concerns. What to do?
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You try to make a purchase on AliExpress and everything seems to have worked out, but you receive a message saying that the order was not completed successfully, it has a status of “closed”, and a message saying “We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and try again.”. Antes de verificar o status do pagamento, um código de erro csc_7200053 pode aparecer. Isso pode acontecer mesmo após você já ter pago pelo produto, seja por cartão de crédito, boleto ou outra forma de pagamento, ou mesmo antes quando o pagamento ainda não foi confirmado. Em ambos os casos provavelmente vamos querer comprar o produto novamente, ou receber o reembolso do que já foi pago.

This has happened a lot in the case of promotions like “Slash It”, where the user gets items with 99% off, but when paying with card or boleto, the order is closed and the status appears as “Closed”. But it can happen with any purchase on the platform.

View AliExpress Order Status

To see the status of the order, just access My Orders, and click on the order you want to see the status and reason for cancellation. On the computer you must click Order Details in the order list.

So now we are going to analyze why there are cases where the order is closed for security concerns.

Resolving: We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and try again.

If you placed an order and soon after it was closed showing that it was finalized for security reasons, here are some of the reasons and how to solve it if you want to make the purchase again or if you are thinking about receiving a refund after you have already made the payment.

I made the payment on AliExpress and the order was Closed

There are many cases where right after payment the order is canceled or Closed on the platform, and if we look at the order details we will see the message saying: “We had to close this order due to account security concerns. Please place an order again later, or remove the coupon and try again.” This type of error is very common when using any form of payment with a discount on the platform, such as discount coupons, or other discount promotions, such as Bargain.

Although this also occurs due to failures in the payment method, this apparently happens when the platform is suspicious of some method to try to circumvent the payment system using discounts.

In a survey on Facebook groups, people who tried to circumvent the Slash It promotion complained that they had their payment canceled for security reasons even after paying via credit card or boleto. Sometimes the order was closed even before accepting payment.

How to get a refund in this case

  • Payment by card: The first thing to know is that the refund is easier when using payment methods such as credit card, as the sale is usually reversed a few days after the purchase automatically.
  • Payment by bank transfer: If you paid by bank transfer, the amount will be available on the platform where you can request a withdrawal to a bank account. You will receive an email from EBANX with a link to the refund form. Just click on it and fill in your bank details. Please note that the refund form is sent to the same email you used at the time of purchase, so it is always important to remember the email and password used to make the purchase on AliExpress. After completing the form and confirming the requested data, the deadline is 5 working days for the refund to reach your bank account.

See “View Refund Status”

To see the refund status of a charge you have made:

  • Go to My Orders link
  • Access the order that was cancelled, and click Refund Information

When paying on AliExpress with a discount coupon, the order is closed

In some scenarios, it is possible that when you try to make a payment with a discount coupon, the payment will not be accepted. In most of these cases, the charge is not made, but if it is, just follow the steps to receive the refund from AliExpress as mentioned above.

But why is the purchase using discount coupon canceled?

Aliexpress always tries to ensure payment security by running a verification process for each purchase order. And in this case, some orders may be closed for some security reasons stipulated by the platform:

  • Coupon already used: This can happen when you try to use 2 discount coupons of the same value at once. In this case, you will have to make the purchase without the discount coupon, or you can try to wait a while and try to make the purchase again. Please note that for each attempt there may be a charge that will be refunded later.
  • Incomplete Order Information: In this scenario, there may be some wrong information during the order, in which case it is necessary to check your card details, documents and other details in your account to make sure everything is correct and then try to make the purchase again.

See “View Refund Status”

To see the refund status of a charge you have made:

  • Go to My Orders link
  • Access the order that was cancelled, and click Refund Information

In these cases above, if you are making the purchase with a credit card, the refund must occur within 20 business days, but the bank may withhold this payment and it is necessary to contact the bank or credit institution.

We hope that after solving this little problem with the tips above, you will have to go back to buying your products on AliExpress again. After all, who doesn’t like the cheap prices of this incredible online mall, right?